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8 Apr 2021

Reliance Jio Assam Recruitment 2021 - Executive QMS, Advisor Voice, Repair Specialist

Reliance Jio Assam Recruitment 2021

Reliance Jio Infocom Limited has invited online application for the following vacancies in different location of Assam. Interested and eligible candidates may apply here.

Reliance Jio Assam Recruitment 2021

Recruitment Details 2021:


1. Executive QMS


Location: Across ,Assam


Job Responsibilities:
1. Include the changes in quality documents

2. Version Control of Quality Processes

3. Engage with internal audit

4. Preparing MIS as well as reports of NCS and corrective actions

5. Collate findings of internal audits


Education Requirement: BE/Diploma in Civil/Electrical/Mech/E&C


Experience Requirement: 3 -5 years


Skills & Competencies:
1. Knowledge about the technologies and tools

2. Vendor
management skills

3. Project management skills

4. Leadership

5. Interpersonal skills

6. Problem solving skills


2. Advisor Voice (RCC)


Location: Guwahati 1 - Ulubari,Assam


Job Responsibilities:
1. Manage all customer interactions as rostered within parameters
2. Demonstrate ownership on calls when contacted by customer
3. Respond to all customers in appropriate tone and language
4. Offer a solution-based approach for all customer interactions
5. Educate the customer at every given possible opportunity
6. Ensure updation of product, system, process and policy knowledge
7. Adhere to rostered timing, scheduled shifts and activities
8. Capture customer details and data relevant to the call or service
9. Resolve customer queries within agreed timelines
10.Manage outbound campaigns as per business requirement
11. Increase, develop and retain customer base through relationship
building and service
12. Follow all contact center policies, procedures, code of conduct and
legislative requirements


Education Requirement: 10 + 2 / Graduation degree in any discipline


Experience Requirement: 6 months - 2 years (Minimum 6 months experience in BPO is mandatory)


Skills & Competencies:
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset


3. JC Digital Repair Specialist


Location: JC DRS Nazira,Nazira,Assam


Job Responsibilities:
1. Interact with customers on handset related issues
2. Troubleshoot handset defects
3. Handle handset related queries
4. Record job entry in Customer Relationship Management portal
5. Upgrade software of handsets
6. Assemble / dismantle smartphones (unibody/duobody)
7. Repair handsets by changing screen, speaker, mic, camera etc
8. Repair handsets by PCB swap, charging connecter replacement etc
9. Deposit of cash collected through service
10. Verify handsets for exchange


Education Requirement: 10+2 / ITI / Diploma, Certification in Device Care (Preferred)


Experience Requirement: 0 - 4 years


Skills & Competencies:
1. Knowledge of spares operations
2. Knowledge of CRM Systems
3. Communication skills
4. Problem Solving skills
5. Handset repair skills
6. Customer Focus


Apply Online Link:


Executive QMS: Click here 


Advisor Voice: Click here 


JC Digital Repair: Click here